Refund policy

Return, Refund & Exchange Policy

Last Updated: June 2026

At VillageEase, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read the following policy regarding returns, refunds, and exchanges.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original tags (if applicable).
  • Be returned in its original packaging.
  • Be accompanied by proof of purchase (order confirmation or receipt).

2. How to Request a Return

To start a return, please contact our Customer Support Team at:

Email: hello@villageease.com

Return requests must be approved before any item is sent back.

Approved returns should be mailed to:

VillageEase
5 Sandison Avenue
Unit 2
Park Holme, SA, 5043
Australia

3. Return Shipping

Once your return request has been approved, we will provide detailed return instructions.

  • Defective, damaged, or incorrect items: We will cover the return shipping costs and provide a prepaid return shipping label whenever applicable.
  • Change of mind, incorrect size, or personal preference: Customers are responsible for the return shipping costs.

4. Exchange Policy

If you wish to exchange your purchase for another size, color, or product:

  • The original item must first be returned at the customer's expense.
  • After inspection and approval, we will issue a store credit equal to the value of the returned item.
  • The store credit can be used toward a new purchase on our website.

We do not offer direct product-for-product exchanges.

5. Refund Policy

Refunds are issued only after the returned item has been received and inspected by our team.

Returned items must meet all eligibility requirements outlined in this policy.

6. Refund Eligibility

To qualify for a refund, the returned product must:

  • Be unused and unworn.
  • Be in its original packaging.
  • Include proof of purchase.
  • Pass our inspection upon arrival.

7. Refund Process

After receiving and inspecting your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

8. Refund Timeframes

  • Inspection: 1–2 business days after receiving the returned item.
  • Refund Processing: Up to 5 business days after approval.
  • Bank Processing: Usually 2–7 additional business days, depending on your payment provider.

If more than 15 business days have passed since your refund was approved, please contact us.

9. Damaged, Defective or Lost Orders

If your order arrives damaged, defective, incomplete, or is lost during transit, please contact us within 7 days of the delivery date.

We will investigate the issue with the shipping carrier. Once confirmed, we will offer either:

  • A full refund; or
  • A replacement item at no additional cost.

10. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards.
  • Products returned in a used, damaged, or altered condition that is not the result of our error.
  • Products returned without original packaging or essential components.

11. Return Conditions

Village Ease reserves the right to refuse returns that do not comply with this policy.

Any unauthorized returns sent without prior approval may be refused or returned to the sender.

12. Contact Information

VillageEase
2/5 Sandison Ave, Park Holme, 5043, Adelaide, SA, Australia
Email: hello@villageease.com
Phone: +61 452 542 197

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (ACST)

Our Commitment

We are committed to providing a fair, transparent, and hassle-free return experience. If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Support Team. We are always happy to assist you.