Shipping policy

Shipping Policy

Last Updated: June 2026

At VillageEase, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Coverage

We proudly offer FREE Standard Shipping on all orders, with no minimum purchase required.

We currently ship to:

  • All states and territories within Australia.
  • Selected international destinations.

If your country is available during checkout, we are able to deliver to your location.

2. Order Processing

  • Orders are processed within 1–3 business days (Monday through Friday).
  • Orders placed before 5:00 PM (ACST) are generally processed the same business day.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing begins once payment has been successfully confirmed.

Please note that customized or pre-order items may require additional processing time, which will be indicated on the relevant product page.

3. Shipping Time

Estimated delivery time for both domestic and international orders is:

8–14 Business Days

Delivery times are estimates and may vary depending on your location, customs clearance (for international shipments), carrier operations, weather conditions, or other unforeseen circumstances.

4. Shipping Carriers

We work with trusted logistics partners to ensure reliable delivery. The shipping carrier may vary depending on the destination and the most efficient available service.

5. Shipping Costs

Standard Shipping is completely FREE on every order.

There are no minimum purchase requirements or hidden shipping fees.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

  • Tracking information usually becomes active within 24–48 hours.
  • For remote locations, tracking activation may take up to 4 business days.
  • If your tracking information has not updated for more than 3 business days, please contact our support team.

7. Delivery Locations

We can deliver to:

  • Residential addresses
  • Business addresses
  • Parcel Lockers
  • PO Boxes (for eligible small parcels only)

8. Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

This includes:

  • Apartment or unit numbers
  • Building names
  • Gate codes (if applicable)
  • Any necessary delivery instructions

Village Ease is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

9. Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

Address changes can only be made before your order has been dispatched.

10. Incorrect or Undeliverable Addresses

If an order is returned due to an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

11. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, VAT, or import fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the purchase price or shipping costs.

12. Delays Beyond Our Control

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Peak shopping seasons

We appreciate your patience should any of these situations occur.

13. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Our team will work directly with the shipping carrier to investigate the issue and help reach an appropriate resolution.

14. Contact Information

VillageEase
2/5 Sandison Ave, Park Holme, 5043, Adelaide, SA, Australia
Email: hello@villageease.com
Phone: +61 452 542 197

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (ACST)

When contacting us, please include your order number and tracking number (if available) so we can assist you as quickly as possible.

Our Commitment

At VillageEase, customer satisfaction is our priority. We are committed to providing a transparent, reliable, and hassle-free shipping experience from the moment you place your order until it arrives at your doorstep.